Privacy Policy

Institutional Hands acts as the data controller for the personal information collected through this website and our software services. Contact: privacy@institutionalhands.com. No physical address is published for security and operational reasons.

We may collect and process the following categories of personal data:

Identity Data: Full name.
Contact Data: Email address, Telegram handle (optional).
Location Data: Country of residence (collected for internal jurisdiction compliance, never publicly displayed).
Financial Data: Payment information required for billing (processed securely by third-party processors).
Technical & API Data: API metadata, exchange configurations, software execution logs, IP address, and browser details.
Communication Data: Support correspondence and application form submissions.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

Contractual Obligation: Fulfilling our obligations under our Terms of Service (e.g., providing software access, billing).
Consent: Where you have explicitly given consent (e.g., marketing communications, non-essential cookies).
Legitimate Interest: Protecting against fraud, improving our software, and maintaining network security.

Your data is used to deliver and maintain the software service, provide customer support, manage billing, enforce our Terms of Service, prevent fraudulent activity, and (where consent is provided) send marketing and service updates.

We employ third-party service providers to facilitate our operations. These include payment processors, Hostinger for web hosting, Google Analytics and Meta for analytics/marketing (subject to your consent), email service providers, and Telegram for communication.

Where personal data is transferred outside of the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs), to protect your privacy rights.

We use cookies to distinguish you from other users of our website. These include:

Essential Cookies: Required for the operation of our website and software.
Analytical Cookies: Used to recognize and count visitor numbers (e.g., Google Analytics).
Advertising Cookies: Used to track visits and deliver relevant ads (e.g., Meta Pixel).You can manage your cookie preferences at any time by clicking the "Cookie Settings" link in the footer, which will open our cookie consent banner.

As a user, you have the following rights regarding your data:

The right to access the personal data we hold about you.
The right to rectification of inaccurate or incomplete data.
The right to erasure ("right to be forgotten").
The right to restrict or object to our processing of your data.
The right to data portability.
The right to withdraw consent at any time (for consent-based processing).
The right to lodge a complaint with a supervisory authority in your jurisdiction.

We retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including satisfying any legal, accounting, or reporting requirements. Specific retention periods vary based on the data type and regulatory obligations.

We implement robust technical and organizational measures to secure your data. This includes encryption of data in transit and at rest, secure API key handling, access controls restricted to authorized personnel, and regular security audits of our infrastructure.

Our services are strictly not directed at individuals under the age of 18. We do not knowingly collect personal data from anyone under 18. If we become aware that we have collected such data, we will take immediate steps to delete it.

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated revision date. Your continued use of the website or software following any modifications constitutes your acceptance of the revised policy.

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at: privacy@institutionalhands.com. Please note that we do not publish a postal address. All privacy-related inquiries must be submitted digitally.